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Tackling poor customer service in the energy sector

The Government will work with Ofgem and Citizens Advice to strengthen the Energy Ombudsman’s role in identifying and addressing systemic industry-wide problems where customers are being treated badly by energy suppliers. The most common of these are failing to respond to customer complaints and delays in repaying overestimated bills. At the moment, the Ombudsman only […]

Home energy efficiency ‘should be an infrastructure priority’

Promoting a greener built environment and enhancing the energy efficiency of the nation’s housing stock should be a top government priority, a new report from Frontier Economics has claimed. Outlining its position, the body argued the provision of measures to tackle excessive carbon emissions from UK housing – including the delivery of schemes to provide […]

Labour calls for ‘Green New Deal

New Labour leader Jeremy Corbyn has taken to the stage as part of his party’s first conference under his stewardship and has argued the UK now requires the launch of a Green New Deal. He opened his address to party members with calls for a sustained investment in ambitious climate policies in the years to […]

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